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Zion Lodge Policies

Zion Lodge Policies

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Lodge Policies

General Information 

Check-in & Check-out 

  • Check-in time: 4:00pm
  • Check-out time: 11:00am
  • Group check-out: 10:00am
  • Quiet hours begin: 10:00pm 

Internet Connectivity

  • Wi-Fi: Zion Lodge provides satellite Wi-Fi. Join the “Zion Lodge Free Wi-Fi” network to get online.
  • Telephone Service: Much of Zion National Park does not have cell phone service. For your safety, do not rely on your cell phone. Consider letting friends, family, or park staff know where you’re going before a hike and that you’ve returned safely after you’re done. 

Smoke-Free Policy  

  • Zion Lodge is smoke-free and vape-free facility. Smoking and vaping are not allowed in hotel rooms, on balconies, and porches. A $250 room cleaning fee will be charged to those who do not comply. 

Pets & Service Dogs

  • Animals or pets are not allowed, except for qualified Service Dogs for guests with disabilities. Please advise your reservations agent if you are traveling with a Service Dog.
  • Emotional support animals, therapy animals, “assistance animals,” and Service Dogs in training are not considered Service Dogs under ADA guidelines and are not permitted. For more information on what qualifies as a Service Dog, please visit the ADA website on Service Animals.

Gasoline & Electric Vehicle Charging

  • Fuel is available at multiple stations in Springdale, just outside the park’s South Entrance. However, fuel options are limited at the East Entrance.
  • An electric vehicle charging station is conveniently located near the cabins in the south parking lot. 

Roads and Personal Vehicle Restrictions

There are two main roads in Zion National Park accessible to private vehicles: Zion Canyon Scenic Drive and State Route 9.

  • State Route 9: Open to personal vehicles year-round.
  • Zion Canyon Scenic Drive: Closed to private vehicles for most of the year except for visitors with overnight accommodations at Zion Lodge. During the shuttle season, personal vehicles are not permitted, even before or after shuttle hours.
     

Shuttles


Zion National Park offers free shuttles seasonally:
 

  • Zion Canyon Shuttle: Operates from March through November and during late December, running from the Visitor Center to Temple of Sinawava with multiple stops.
  • Springdale Shuttle: Connects the town of Springdale to the Zion Canyon Shuttle.
     

For schedules and stops, visit the park website or download the NPS app. 

Laundry 

  • The nearest laundry, the Zion Park Laundry, is located in downtown Springdale. It is open daily from 7 a.m. to 10 p.m. 

Housekeeping Policy 

  • In Alignment with our commitment to the environment we do not offer Stay Over Service until the 3rd night of your stay. If you require additional supplies or cleaning before then, please contact the front desk.

Porter Assistance 

  • Dial -0- to request porter assistance. Porters can assist you with luggage, extra pillows, or general housekeeping needs. 

Accompanied Children 

  • Cribs are available for an additional $7. Rollaway beds are available for an additional $15 per night on a first come, first served basis. Please request them at the time of booking or at the front desk upon arrival.

Lodging & Reservations 

Reservations Available 12 Months in Advance 

We are currently accepting reservations for stays up to 12 months in advance.  Advance reservations are strongly recommended. We regret that we cannot offer a waitlist for accommodations. 

How To Make a Reservation 

  • You can easily check availability and make a reservation online. You may also contact us directly as followed:
  • Toll-free within the U.S.: (833) 778-9290
  • Outside the U.S.: (833) 778-9290
  • For same day reservations or to reach a lodge guest, please call (435) 772-7700 

Reservations Hours of Operation

  • We are available 24/7 every day of the year.

Online Payment Methods

  • We accept Visa, MasterCard, Discover, American Express, JCB and Diners Club. 

Group Reservations 

Rates  

  • Our rates require approval by the National Park Service, so you can always be assured of an excellent value. Your deposit guarantees the first night’s room rate. Any increases to the room rate after your reservation is confirmed and will apply to all additional room nights. Any modifications to your reservation(s) may result in the entire stay being subject to the new applicable rate.
  • Unless otherwise noted, the rates apply per room, per night, based on double occupancy. Extra adult and rollaway charges apply. Children 16 and under stay free when accompanied by an adult.
  • Rates do not include 12.02% room tax.
  • Taxes and surcharges are subject to change. All room rates are subject to applicable taxes and/or surcharges.
  • Rates are stated in US dollars.
  • No AARP, Veteran, AAA, or other promotional discounts are currently offered.

Reservation Policies 

  • We are currently accepting reservations for stays up to 12 months in advance.  
  • Advance reservations are strongly recommended. We regret that we cannot offer a waitlist for accommodations.
  • The majority of rooms are available to book via our online reservation system.
  • Reservations for individuals may be made for up to nine rooms.
  • Ten or more rooms for the same stay are considered a Group and these requests may be submitted to the Zion Lodge Group Sales office. Note: we do not pay commissions on groups in the park.
  • When sending any correspondence please be sure to include complete information concerning your request, including name, billing address, phone number, email address (or fax number) to expedite a response. 

Deposits

  • In order to reserve a room, a credit card deposit equal to the first night of your stay (plus tax) is required on each room.
  • The deposit will guarantee your room reservation for an arrival beyond 4:00 p.m. Please note: the deposit will guarantee the reservation and the first night’s room rate only. Any modifications to your reservation(s) may result in the entire stay being subject to the new applicable rate.  

Cancellations & Modifications

  • To receive a full refund of your deposit, cancellations must be made at least 7 days prior to your scheduled arrival date. Be sure to save your cancellation confirmation number as proof of cancellation.
  • Cancellations made fewer than 7 days before your arrival date will result in forfeiture of your deposit.
  • Refunds will not be issued for cancellations due to inclement weather.
  • Failure to arrive on your scheduled arrival date without prior cancellation will result in cancellation of your reservation and forfeiture of your deposit.
  • Modifications are subject to rate changes.

Incidental Hold Upon Arrival 

  • Upon Arrival Zion Lodge will place an incidental hold amount to a CC at check in of $30 per day.
  • Reservation charges are not waivable, and a reservation holder will be liable if a person or people in their group fail to pay the full amount owed under the reservation, including but not limited to incidental charges

Third-Party Booking Agents 

  • In exchange for the ability to book lodging on Zionlodge.com, all third-party booking agents and providers agree to pay Zion Lodge a fee equal to 25% of all amounts received by the third-party booking agent or provider for the booking, inclusive of all related charges and fees, and excluding only related taxes.
  • For example if a guest pays the third-party processor $400 for a room for one night stay and $100 as a service charge (inclusive of all charges and fees, but excluding tax,) the third-party booking agent will owe Zion Lodge $125. If a guest pays the third-party processor $800 for a room for a two-night stay, a $100 service charge, and a $100 convenience fee (inclusive of all charges and fees, but excluding tax,) the third-party booking agent will owe Zion Lodge $400.
  • Third-party booking agents and providers agree that Zion Lodge may charge this fee to the credit card provided by the third-party booking agent or provider.  
     

Safety & Security 

Zion National Park is a rugged environment with rapidly shifting weather, extreme heat, flash floods, and rugged cliffs. With a few precautions, you can safely enjoy Zion’s dramatic landscape. Please visit our Park Safety page for more info. 

Note: Dial 9 before any number if you're calling from within your room.

Lost & Found 

  • There is a lost and found located at the Front Desk and at the Visitor Center located by the south entrance of the park. You can reach NPS Lost & Found at 435-772-0179. 

Emergency Assistance

  • For emergencies during daylight hours, contact the Zion National Park Emergency Dispatch Center at 435-772-3322.
  • For emergencies after hours, dial 9-1-1.
  • For non-emergencies, call 435-772-0178.
  • From your room, you can also dial 0 for the Front Desk.

Medical Facilities

  • The Zion Canyon Medical Clinic in Springdale is the nearest medical facility and can be reached at 435-772-3226.
  • The nearest hospital is in St. George and can be reached at 435-251-1000. 

Smoke Alarms & Fire Sprinklers: Our hotel is equipped with smoke alarms and fire sprinklers for your safety. If an alarm is triggered, please evacuate the building immediately and contact the front desk.

Contact Us 

If you have any questions, need additional information regarding your stay, or would like to file a lost and found report, please contact us here.